168 East Calle Don Francisco
Bernalillo, NM 87004
Providing Commercial Buyers with the Best Price,
Largest Variety & Highest Quality
in Bulk Chile

Frequently Asked Questions about Shipping

Your delivery questions, answered!
Your delivery questions, answered!

Delivering a consistent, high-quality product directly to your home or business is always a priority. You should always receive your shipment, whether it consists of two or two hundred pounds, in great condition and ready to add to your recipe or production line.

Q: Do you ship to P.O. boxes?

A: Yes, we ship to P.O. boxes! As long as you have a zip code in the United States, we can ship to you as long as we use the Postal service for shipping.  On larger orders larger carriers like UPS and Federal Express charge more for home delivery and will not deliver to post office boxes.

We try to get the best freight cost for each individual order.   For most small amounts the Postal Service is generally the most economical shipping method.  Frozen products cannot be shipped using the Postal Service.

Q: Do you ship to Canada?

A:  Yes The Chile Guy does ship internationally, including Canada, however these orders must be phoned in or emailed to info@thechileguy.com.  Shopping Cart orders from the The Chile Guy web page are for U.S. Domestic shipments only because freight calculations are based on U.S. domestic zip codes.  International shipping rates vary from country to country and import regulations can preclude certain products from being imported.  It is best to contact us to address the international requirements of each country.

Q: What shipping companies do you work with?

A: The Chile Guy works with a number of different shipping and freight companies in order to get your order to your location as quickly, economically and safely as possible. On larger freight orders, LTL (less than a truckload) we use a variety of trusted trucking firms that have successfully delivered products for us before.  We negotiate the best price for each order and do not uplift freight costs.

Q: How do you select a shipping company for my large bulk order?

A: For large bulk orders, we always get multiple quotes from a variety of  reputable  trucking and freight companies to secure the lowest shipping prices for our customers. As a general policy, shipping prices are not marked up, meaning you only pay for the costs of the shipment.

For answers to any other questions about our shipping policies, both domestic and international that are not addressed on this page, please contact us for more information. We are happy to address any questions you might have!